Last Updated: January 2024
Our Commitment to Your Satisfaction
At Motorcycle Parts Store, we understand that serious riders demand not only premium components but also confidence in their purchases. While we strive to deliver the highest quality motorcycle parts, we recognize that sometimes a return or exchange may be necessary. Our streamlined process ensures you can shop with peace of mind, knowing we stand behind our products.
Return & Exchange Guidelines
Key Requirements:
- Timeframe: 15 days from receipt of delivery
- Condition: Items must be unused, in original packaging with all tags and components
- Proof of Purchase: Original order number required
- Shipping: Customer responsible for return shipping costs
Non-Returnable Items
Due to the specialized nature of certain components and safety considerations, the following items cannot be returned or exchanged:
| Product Category | Reason for Non-Return |
|---|---|
| Quick Fill Components & Fuel Tanks | Specialized fuel system components that cannot be resold once opened due to safety and hygiene regulations |
| Gas Caps | Safety-critical components that cannot be verified as uncompromised after customer handling |
| Installed or Used Parts | Any component showing signs of installation, wear, or removal from original packaging |
Step-by-Step Return Process
Step 1: Initiate Your Return Request
Contact our customer service team within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
Return/Exchange Request Template
Email Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Motorcycle Parts Store Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Order]
Product(s) to Return: [Product Name(s) and Quantity]
Reason for Return/Exchange:
[Please describe the reason – size issue, damaged item, wrong product, etc.]
Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for [Product Name and Details]
[ ] Store credit
I confirm that the item(s) are unused, in original packaging, and include all components.
Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]
Thank you for your assistance.
Sincerely,
[Your Name]
Step 2: Receive Authorization & Instructions
Within 2 business days, you’ll receive:
- Return Authorization Number
- Shipping instructions and return address
- Any special packaging requirements
Step 3: Ship Your Return
Package items securely in original packaging and include:
- Return Authorization Number clearly visible
- Copy of your original invoice or packing slip
- All original components and documentation
Note: We recommend using a trackable shipping service and retaining your shipping receipt.
Step 4: Processing & Resolution
Once we receive your return:
- Inspection: 2-3 business days for quality verification
- Processing: 1-2 business days after approval
- Notification: Email confirmation of resolution
Refund Information
Refund Timeline & Methods
| Payment Method | Processing Time | Refund Method |
|---|---|---|
| Credit/Debit Cards (Visa, MasterCard, JCB) | 5-10 business days after approval | Original payment method |
| PayPal | 3-5 business days after approval | Original PayPal account |
Important: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility. Refunds will be issued minus any restocking fees for non-defective items.
Exchange Process
For eligible exchanges:
- Same product, different size/color: No additional shipping charge
- Different product: Price difference will be charged/refunded
- Processing time: 3-5 business days after receiving return
Exchanges follow the same return authorization process outlined above.
Damaged or Incorrect Items
If you receive a damaged item or incorrect product:
- Contact us within 48 hours of delivery
- Provide photos of the damage or incorrect item
- We’ll cover return shipping and expedite replacement
- Resolution typically within 5 business days
Contact Our Support Team
For return-related questions or assistance:
Email: [email protected]
Response Time: 1-2 business days
Hours: Monday-Friday, 8:00 AM – 5:00 PM CST
When contacting us, please include your order number and Return Authorization Number (if applicable) for faster service.
At Motorcycle Parts Store, we’re committed to ensuring your complete satisfaction with our premium components. While we maintain strict quality standards for all our products, we understand the need for a fair and efficient returns process. Ride with confidence knowing we support your passion for quality motorcycle parts.