Last Updated: January 2024
Our Commitment to Serious Riders
At Motorcycle Parts Store, we understand that serious riders demand not only premium components but also complete confidence in every purchase. Our streamlined shipping and returns processes are designed to support your passion for quality motorcycle parts, ensuring you can ride with peace of mind knowing we stand behind our products.
Shipping Information
Order Processing
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Timeframes
| Shipping Method | Delivery Time | Cost | Carrier |
|---|---|---|---|
| Standard Shipping | 10-15 business days after shipment | $12.95 | DHL or FedEx |
| Free Shipping | 15-25 business days after shipment | FREE (Orders over $50) | EMS |
Returns & Exchanges Policy
Return Guidelines
- Timeframe: 15 days from receipt of delivery
- Condition: Items must be unused, in original packaging with all tags and components
- Proof of Purchase: Original order number required
- Shipping: Customer responsible for return shipping costs
Non-Returnable Items
Due to the specialized nature and safety considerations of certain motorcycle components, the following items cannot be returned or exchanged:
- Quick Fill Components & Fuel Tanks: Specialized fuel system components that cannot be resold once opened due to safety and hygiene regulations
- Gas Caps: Safety-critical components that cannot be verified as uncompromised after customer handling
- Installed or Used Parts: Any component showing signs of installation, wear, or removal from original packaging
Step-by-Step Return Process
1 Initiate Your Return Request
Contact our customer service team within 15 days of receiving your order using the information below:
Email: [email protected]
Response Time: 1-2 business days
Hours: Monday-Friday, 8:00 AM – 5:00 PM CST
Please include the following information in your return request:
- Order Number
- Order Date
- Product(s) to Return
- Reason for Return/Exchange
- Preferred Resolution (Refund, Exchange, or Store Credit)
- Your Contact Information
2 Receive Authorization & Instructions
Within 2 business days, you’ll receive:
- Return Authorization Number
- Shipping instructions and return address
- Any special packaging requirements
3 Ship Your Return
Package items securely in original packaging and include:
- Return Authorization Number clearly visible
- Copy of your original invoice or packing slip
- All original components and documentation
Note: We recommend using a trackable shipping service and retaining your shipping receipt.
4 Processing & Resolution
Once we receive your return:
- Inspection: 2-3 business days for quality verification
- Processing: 1-2 business days after approval
- Notification: Email confirmation of resolution
Refund Information
| Payment Method | Processing Time | Refund Method |
|---|---|---|
| Credit/Debit Cards (Visa, MasterCard, JCB) | 5-10 business days after approval | Original payment method |
| PayPal | 3-5 business days after approval | Original PayPal account |
Important Refund Notes:
- Original shipping fees are non-refundable
- Return shipping costs are the customer’s responsibility
- Refunds will be issued minus any restocking fees for non-defective items
Exchange Process
For eligible exchanges:
- Same product, different size/color: No additional shipping charge
- Different product: Price difference will be charged/refunded
- Processing time: 3-5 business days after receiving return
Exchanges follow the same return authorization process outlined above.
Damaged or Incorrect Items
If you receive a damaged item or incorrect product:
- Contact us within 48 hours of delivery
- Provide photos of the damage or incorrect item
- We’ll cover return shipping and expedite replacement
- Resolution typically within 5 business days
Contact Our Support Team
For shipping or return-related questions:
Email: [email protected]
Response Time: 1-2 business days
Hours: Monday-Friday, 8:00 AM – 5:00 PM CST
When contacting us, please include your order number and Return Authorization Number (if applicable) for faster service.
Ride With Confidence
At Motorcycle Parts Store, we’re committed to ensuring your complete satisfaction with our premium components. While we maintain strict quality standards for all our products, we understand the need for a fair and efficient returns process. Ride with confidence knowing we support your passion for quality motorcycle parts.
Motorcycle Parts Store
2006 Cinnamon Lane, San Antonio, US 78258
www.qualitymotoparts.com